Still have questions?

You can potentially earn up to $250 in this program. You get paid for participating in the two surveys, participating in energy saving events, and referring others to join the program. The multiple ways you can earn money are the following:

• Bonus Enrollment ($50): Complete your enrollment in the program.

• Home Energy Survey ($30): Tell us how you use electricity and help identify energy use and cost reduction opportunities.

• Energy Saving Events (Up to $100): Take simple actions to save energy during these events and get paid. There will be 2-4 events per month for 1-2 hours in duration.

• Customer Experience Survey ($30): Provide feedback on your participation experience and help design future programs.

• Bonus Referrals ($40): For every successful enrollment (limit 10)

Yes. Bonus referrals are limited to ten per household. Bonus referrals are for every successful enrollment in the program.

The fastest way to get paid for a successful enrollment is to tell your friends and family to give us your name and email during the enrollment process. You can also reach out to us with the name and address of someone you helped successfully enroll in the program. You will get paid after we have successfully verified the enrollment status of your referral.

Yes. The mobile/web application will show you your level of participation in the Fresno Energy Program and your earnings status.

You will receive your payment as an electric gift (e-gift) card sent to the email address associated with your account. The e-gift card will be sent as a Tango Card Reward Link. Please contact us if you have a preferred email address you would like your Reward Link sent to instead. Call the Fresno Energy Program customer support center at 866-482-8472 or email us at Ask@fresnoenergyprogran.com

Your e-gift cards will arrive in your email inbox promptly after participating in a survey and/or energy saving event in the following schedule:

• Home Energy Survey ($30): Payment will be issued within 7-10 days of survey completion
• Energy Saving Events (Up to $170): Payments will be made monthly for each event you participate in and will be issued on the first Monday of the month.
• Bonus Referrals ($20): Payments are made on the last day of every month and disbursed as a single Reward Link for all, new referrals that enrolls into the program (limit 10). 
• Customer Experience Survey ($ 30): Payment will be issued within 7-10 days of survey completion
• If you don’t receive your reward email, please check your promotions or spam folders. If you still don’t see your e-gift card, please contact Fresno Energy Program customer support center  at 866-482-8472 or email us at Ask@fresnoenergyprogran.com

It’s Easy! Follow these steps:

• Click your Reward Link and you’ll be taken to a page with reward options.
• Choose a Visa e-gift card or other reward option
• Select the value of the card (you cannot choose more than your remaining balance).
• Select “Add to Cart”.
• If you have remaining balance and would like to choose another option, repeat Steps 2-4.
• Once you have selected all the e-gift cards you want, click “Checkout”.
• Enter your name and your email address and check the box acknowledging the terms.
• Click “Complete My Order”.
• Your e-gift card(s) will arrive in your email inbox.

At this time, you need to spend each Reward Link value independently. However, this is a requested feature and will be available in the future.

Reward Links cannot be returned. They can be used to purchase retail gift cards or make donations to charities. If you want, you can also re-gift it! Simply edit the email at checkout to send to a friend or family member.

Reward Link balances do not expire unless otherwise noted in the original email containing your Reward Link.

Once an order is fulfilled it cannot be canceled, returned, or exchanged for a different retail gift card. Please ensure that your order is correct and the recipient email address is accurate before placing your order.

Absolutely! Most electronic retail gift cards we offer can be used in-store by simply printing out the e-gift card and presenting it to the cashier. However, some retailers have special instructions for in-store use. Be sure to double-check how your retailer wants you to use your gift card in store before you go to the store.

Physical cards are granted on a case by case basis. Please contact Fresno Energy Program customer support at 866-482-8472 or Ask@fresnoenergyprogran.com

For security reasons, electronic gift cards are usually sent with a code/pin. If you encounter an error when redeeming your card, this is typically the result of issues with cutting and pasting the code. Be sure there are no extra spaces added when entering the code into the retailer’s activation field. If you need help, contact the Tango Card customer support team at cs@tangocard.com  or 1.877.558.2646.

No. You can choose one of our many gift card or non-profit donation options, or you can send your balance to someone else as a gift.

Once you receive an e-gift card, the merchant provides customer support directly to you, just like any gift card. You can find the contact find contact information in the email containing your gift card. We will work with Tango Card to assist as much as we can. However, once you have received the e-gift card, it is best to start with the merchant’s customer support team. Some retailers have special instructions.

Since all retail gift cards are delivered electronically via email, we can simply resend it to you. Just Contact Us at 866-482-8472 or Ask@fresnoenergyprogran.com. Please note that Gift Cards are just like cash. If lost, their value can be used by someone else.